PRIVACY POLICY

By visiting our website or using our services, you agree to the terms outlined in this Privacy Policy. This Privacy Policy applies to all personal information collected by DKM Kids Concepts Trading Sdn. Bhd. 202401007303 (1553153-U) and its related parties, affiliates, and franchisees via our website at www.dudukidscafe.com and through the provision of goods and services in our physical outlet.

Personal information refers to information or an opinion about an identified individual or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether it is recorded in a material form or not. Information that does not disclose your identity or enable your identity to be ascertained will not be classified as “personal information” and will not be subject to this privacy policy.

The personal information we collect from you may include:

- Your Name
- Address/location information
- Email address
- Phone number
- Credit card details

Due to the nature of the goods and services that we provide, we may collect information of persons under the age of 18 years old. You acknowledge that if you provide information relating to a minor to us, you have obtained the consent of a parent or legal guardian.

We may collect personal information from you whenever you input such information into the website and/or in our stores. We also collect cookies from your computer, which enable us to tell when you use the website and help customize your website experience.

The purpose for which we collect personal information is to provide you with the best service experience possible, including on the website. We may share your personal information with our related parties, affiliates, and franchisees to improve the goods and services that we provide.

We will take steps to protect your personal information. However, we cannot guarantee the security of your personal information and will not be held responsible for events arising from unauthorized access beyond our reasonable control.

If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us. All complaints will be considered, and if we agree that your complaint is well-founded, we will take appropriate steps to rectify the problem. If you remain dissatisfied, you may refer the matter to the Office of the Malaysian Personal Data Protection Commissioner.

If you have any queries, seek access to your personal information, or have a complaint about our privacy practices, you can contact us at hello@dudukidscafe.com